Privacy Policy

Effective Date: 10/02/2025

1. Introduction Welcome to Kapino Water (“Company,” “we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, https://kapinobg.com (“Website”).

2. Data Collection We may collect and process the following types of personal data:

  • Personal Identification Information: Name, email address, phone number, postal address, and other contact details.
  • Transaction Information: Payment details, purchase history, and billing information.
  • Technical Data: IP address, browser type, operating system, device information, website usage data, cookies, and tracking pixels.
  • Marketing and Communication Preferences: Newsletter subscriptions, promotional content preferences, customer feedback, and survey responses.
  • Social Media Interactions: Information collected when engaging with us on social media platforms.

3. Purpose of Data Collection We collect your data for the following purposes:

  • To process and fulfill orders and transactions.
  • To provide customer support and respond to inquiries.
  • To personalize user experience and improve our Website.
  • To analyze website traffic and optimize marketing strategies.
  • To comply with legal and regulatory requirements.
  • To prevent fraud and protect website security.
  • To manage promotions, surveys, and competitions.

4. Data Storage and Security We implement appropriate technical and organizational measures to safeguard your personal data. These include:

  • Encryption of sensitive information such as payment details.
  • Secure servers and firewalls to prevent unauthorized access.
  • Regular security audits and updates to detect vulnerabilities.
  • Limited access to personal data based on business needs.

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. After this period, your data will be securely deleted or anonymized.

5. Cookies and Tracking Technologies Our Website uses cookies and similar tracking technologies to enhance user experience. Cookies help us:

  • Recognize returning visitors.
  • Analyze user behavior and improve our services.
  • Provide relevant advertising content.
  • Track affiliate and referral marketing activities.

You can manage cookie preferences through your browser settings or our cookie consent tool.

6. User Rights Under applicable data protection laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your data where legally permissible.
  • Objection: Object to the processing of your data for marketing purposes.
  • Data Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: Withdraw consent for data processing at any time.
  • Restrict Processing: Request temporary restriction of data processing under certain circumstances.

To exercise these rights, please contact us at kapinobg@gmail.com. We will respond to all requests within the required timeframe.

7. Data Sharing and Third-Party Disclosures We do not sell, trade, or rent your personal data. However, we may share your data with:

  • Service Providers: Payment processors, delivery partners, email marketing services, analytics providers, and cloud storage services.
  • Legal Authorities: If required to comply with legal obligations, investigations, or respond to legal claims.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the new entity.
  • Advertising and Analytics Partners: Third-party platforms that help us with targeted advertising and performance analysis.

8. International Data Transfers If you are accessing our Website from outside the UK or EU, your data may be transferred to and stored in jurisdictions that may not have the same level of data protection laws. We ensure appropriate safeguards are in place to protect your data, including:

  • Standard Contractual Clauses approved by regulatory authorities.
  • Data protection impact assessments for high-risk transfers.
  • Encryption and anonymization where possible.

9. GDPR and UK Data Protection Compliance For users in the EU and UK, we process personal data in compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018. Our lawful bases for processing data include:

  • Consent: Where users have provided explicit consent.
  • Contractual Necessity: To fulfill transactions and provide services.
  • Legal Obligations: Compliance with regulatory requirements.
  • Legitimate Interests: For business operations, fraud prevention, and marketing (where applicable).

Users have the right to lodge complaints with data protection authorities if they believe their data is not handled properly.

10. Children’s Privacy Our Website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware of such data collection, we will take steps to delete it immediately.

11. Changes to this Privacy Policy We reserve the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Significant updates may be communicated via email or on our Website.

12. Contact Information If you have any questions or concerns regarding this Privacy Policy, please contact us:

Kapino Ltd
Address: 8 Rowantree close, London, N21 3EE, UK
Email: kapinobg@gmail.com
Phone: 075 9779 1269

By using our Website, you agree to the terms outlined in this Privacy Policy.

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